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  • #3230

    Hey all, I’m new to the forum and just recently purchased a helmet from the online store. Its been sitting in the pending status all week and hasn’t shown up on my bill yet. Does anyone know if the site is active right now to take and ship orders? and how/if i can cancel an order if its not going to be processed until the paddling season begins.

    Thanks for the help. Happy boating!


    Contact Jeff directly, I am sure he will solve your problem.


    Jeff is looking for a paddle for me. Send him an e-mail and give him couple of days to reply, he is around.


    Thanks guys, I appreciate the help!


    Yup, just be patient he’s not online every day in the winter thats for sure! He’ll get your order processed and sent out for ya!


    Does anyone know of a faster way to get a hold of Jeff? Its been over a week since I ordered and no word….. Was really hoping to paddle this weekend, I’ll have to try to borrow some gear.


    Hi Dwwww,

    Sorry for the slow response. Both of our shops are closed for the winter and I am working in Ottawa over the winter. Boatwerks slims down to a one man show over the winter months and I definitely have a hard time being prompt to respond to orders and email inquiries when I am not around.

    I apologize, if you are still keen on that helmet, I can ship it our this week for you <img loading=” title=”Smile” />

    Let me know:

    Jeff <img loading=” title=”Smile” />

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