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  • #3230
    dwwww
    Participant

    Hey all, I’m new to the forum and just recently purchased a helmet from the online store. Its been sitting in the pending status all week and hasn’t shown up on my bill yet. Does anyone know if the site is active right now to take and ship orders? and how/if i can cancel an order if its not going to be processed until the paddling season begins.

    Thanks for the help. Happy boating!

    #23684
    Hipnazi
    Participant

    Contact Jeff directly, I am sure he will solve your problem.

    jeff@boatwerks.net

    #23685
    Plumbpass
    Participant

    Jeff is looking for a paddle for me. Send him an e-mail and give him couple of days to reply, he is around.

    #23686
    dwwww
    Participant

    Thanks guys, I appreciate the help!

    #23687
    Rich
    Participant

    Yup, just be patient he’s not online every day in the winter thats for sure! He’ll get your order processed and sent out for ya!

    #23688
    dwwww
    Participant

    Does anyone know of a faster way to get a hold of Jeff? Its been over a week since I ordered and no word….. Was really hoping to paddle this weekend, I’ll have to try to borrow some gear.

    #23689
    Strano
    Participant

    Hi Dwwww,

    Sorry for the slow response. Both of our shops are closed for the winter and I am working in Ottawa over the winter. Boatwerks slims down to a one man show over the winter months and I definitely have a hard time being prompt to respond to orders and email inquiries when I am not around.

    I apologize, if you are still keen on that helmet, I can ship it our this week for you <img loading=” title=”Smile” />

    Let me know: jeff@boatwerks.net

    Jeff <img loading=” title=”Smile” />

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